At Earmark, we are committed to providing high-quality educational experiences and value feedback to continually improve our services. As a NASBA sponsor, we adhere to the guidelines set forth by the National Association of State Boards of Accountancy (NASBA) for complaint resolution. You can view our sponsor details on our NASBA sponsor page.
How to File a Complaint
If you have a complaint regarding our courses or services, please follow these steps:
- Submit Your Complaint: Send an email to support@earmarkcpe.com with the subject line “Complaint Resolution” from the email address associated with your Earmark account. Include the course name and detailed information about the complaint.
- Acknowledgment: Upon receipt of your complaint, we will acknowledge it within five business days and provide an estimated timeline for resolution.
Investigation Process
- Review: Our team will review the complaint thoroughly. This may involve accessing participation records, reviewing promotional materials, or conducting an independent review of the program in question.
- Response: We may contact you for additional information if necessary. Please ensure that you can receive messages from us at the email address used to send your compliant to facilitate communication.
Resolution
- Corrective Actions: If the investigation finds non-compliance with NASBA standards or internal policies, we will implement corrective actions promptly and inform you of these measures.
- Outcome Notification: You will receive an email reply outlining the findings of our investigation and any actions taken. We aim to resolve complaints within 30 days.
Escalation
If you are unsatisfied with the resolution, you may escalate the matter by contacting NASBA directly through their online complaint form available at NASBA’s Complaint Process.
Confidentiality
All complaints are handled confidentially to protect your privacy and ensure a fair investigation process.
Feedback and Continuous Improvement
We use feedback from complaints as an opportunity to enhance our courses and services. Insights gained from resolving complaints help us identify areas for improvement and implement changes to prevent similar issues in the future.
Final Authority
As an approved NASBA sponsor, we acknowledge that NASBA has final authority on the acceptance of CPE credits and compliance with their standards.