Refund Policy

Updated October 1, 2024

At Earmark, we strive to ensure customer satisfaction with our services. If you are dissatisfied with your purchase, you may request a refund. Below is our refund policy for purchases made through various platforms.

Purchases via Apple App Store

For purchases made through the Apple App Store, customers must request a refund directly from Apple. Please follow these steps:

1. Visit reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Select “I’d like to,” then choose “Request a refund.”
4. Follow the prompts to complete your refund request.

Purchases via Google Play Store

For purchases made through the Google Play Store, customers must request a refund directly from Google. Please follow these steps:

1. Open the Google Play Store and sign in with the account used for purchase.
2. Go to the app’s page and tap “Refund” or use the method below:
   • Tap your profile picture, then select “Payments & subscriptions.”
   • Tap “Budget & history,” locate your purchase, and select “Report a problem.”
   • Choose a reason for the refund and submit your request.

For more detailed instructions, visit Google Play Help.

Purchases via earmark.app

For purchases made directly on our website (earmark.app), please follow these steps to request a refund:

1. Send an email to support@earmarkcpe.com from the email address associated with your Earmark account.
2. Include a copy of your purchase receipt in the email.

Refund Eligibility:

• Refunds will be granted if no courses have been completed.
• Refunds will also be considered if a technical issue cannot be resolved.

Please allow us up to 10 business days to process your refund request. Refunds will be processed to your original payment method.