What if the very business system you’ve implemented to streamline operations is stifling your firm’s growth? While popular frameworks like EOS (Entrepreneurial Operating System) promise efficiency and scalability, many accounting firm owners discover that these generic solutions fail to address their unique challenges—from managing seasonal workflows to optimizing tax preparation processes.
In a recent episode of the “Who’s Really the BOSS?” podcast, hosts Rachel and Marcus Dillon sat down with industry consultant Christine Nietzke to dig into operating systems for accounting firms. Drawing from decades of experience working with accounting firms, Christine shared why traditional business systems often constrain rather than enhance firm performance, especially when implementing specialized workflows and managing industry-specific demands.
The Promise and Limitations of Generic Business Systems
The appeal of systems like EOS is clear: they provide a structured approach to running your business through quarterly meetings, defined priorities (called “rocks”), and regular check-ins to maintain momentum. As Christine explains, “It’s a great process. It helps business owners keep at the forefront the things they’re trying to achieve.” There’s even science behind the system’s 90-day check-ins, aligning with natural human motivation cycles.
However, implementing EOS comes with significant commitments and crucial limitations many firm owners don’t initially recognize. EOS requires a “purity” commitment from its implementers that prevents them from providing industry-specific guidance or operational advice outside the system’s framework.
Christine discovered this limitation while exploring becoming an EOS implementer herself. “I would have been prohibited from helping an accounting firm specifically with an operational issue or workflow,” she explains. “That was the deciding factor for me—a deal breaker.” This restriction reveals a fundamental challenge with generic business systems: they prioritize standardization over specialization, potentially leaving accounting firms without the specific guidance they need to address their unique operational challenges.
For accounting firm owners, this means choosing between maintaining system purity and accessing the specialized expertise needed to optimize their practice. Christine shared an example of how this choice can significantly impact firm efficiency and growth.
When Generic Systems Meet Real-world Challenges
Christine worked with a firm owner who inherited his practice from his father—a common scenario in the accounting industry. Along with client relationships came embedded inefficiencies in workflows and processes holding the firm back. Notably, every tax preparer handled each return from start to finish, creating unnecessary complexity and reducing productivity—a challenge that generic business systems can’t address.
“Working with him, I helped reimagine what his tax process looks like in his firm,” Christine explains. By understanding the nuances of tax preparation workflows, she implemented a tax administrative professional role to handle front-end and back-end processes—a change that would have been impossible under the constraints of a generic system focused solely on high-level business practices.
The results were immediate and measurable: fewer tax extensions, improved efficiency, and better workflow management. They didn’t achieve this transformation through general business principles or quarterly goal-setting but by applying specialized industry knowledge of the challenges and proven solutions specific to accounting firms.
As the profession continues to evolve and new challenges arise, firms will continue to need specialized solutions. Forward-thinking firms are discovering that the path to sustainable growth is approaches explicitly tailored to their unique needs.
The Power of Industry-Specific Solutions: GRIP in Action
Enter GRIP (Goal Ready Implementation Plan), a solution that exemplifies the move toward industry-specific approaches. Unlike generic systems that apply the same framework to every business, GRIP was designed specifically for accounting firms, with a built-in understanding of tax seasons, industry workflows, and practice management challenges.
“While EOS is a process and a system, GRIP is actually a blueprint,” Christine explains. “It’s going to get you exactly where you want to be. And you have consultants and advisors ready to help you when things aren’t progressing the way you wanted.” This distinction is crucial: rather than just providing a framework, GRIP offers a concrete roadmap tailored to accounting firm success.
The program’s effectiveness comes from its deep integration of industry knowledge. Implementation timelines account for tax seasons, preventing the chaos that can result from instituting significant changes during peak periods. Documentation and delegation strategies are designed specifically for accounting firm dynamics, and ongoing advisory support comes from professionals with direct industry experience.
Firms implementing GRIP bring their blueprint to every leadership team meeting, using it to guide decision-making and track progress. This practical application demonstrates how industry-specific solutions transform high-level goals into actionable improvements—proving that specialized knowledge matters when it comes to accounting firm success.
Embracing Tailored Solutions for Firm Growth
Accounting firms face unique challenges that generic business systems often fail to address. By adopting industry-specific solutions like GRIP, firms can implement strategies that account for the nuances of their operations, leading to sustainable growth and operational excellence.
Ready to transform your firm’s operations with specialized approaches? Listen to the discussion on the “Who’s Really the BOSS?” podcast, where Christine shares additional insights and real-world examples of accounting firms achieving breakthrough results.
Rachel and Marcus Dillon, CPA, own a Texas-based, remote client accounting and advisory services firm, Dillon Business Advisors, with a team of 15 professionals. Their latest organization, Collective by DBA, supports and guides accounting firm owners and leaders with firm resources, education, and operational strategy through community, groups, and one-on-one advisory.