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Team Development

This Accounting Firm Finally Turned “We Should Give Back” Into a Measurable System

Earmark Team · February 5, 2026 ·

Most accounting firm owners consider themselves generous people. They write checks to local charities, sponsor community events, and encourage employees to volunteer. But ask them to quantify their firm’s charitable impact over the past three years, and most would struggle to produce meaningful numbers.

The irony is, professionals who build careers on measurement and accountability often treat their own charitable giving as an unmeasured afterthought.

Marcus and Rachel Dillon faced this same challenge. As co-leaders of Dillon Business Advisors, they listed “giving back locally and internationally” as part of their vision, along with concrete, measurable goals. However, it became a reminder of good intentions that hadn’t yet become systematic action.

In this 2026 New Year episode of Who’s Really the Boss?, the Dillons skip the typical resolution-setting advice. Instead, they share how they live out their rally cry for the year: “lead change, create impact.” For them, IMPACT actually spells out their firm’s values. And they’ve finally found a way to measure it.

The Control That Creates Commitment

The Dillons knew what they wanted to accomplish. The challenge was finding a mechanism for accountability.

A separate bank account seemed obvious. It would be easy and fast. But Marcus saw the flaw immediately. “We wanted that control mechanism in place as opposed to just setting up an additional bank account that we could redistribute or transfer money back into,” he explains.

Their solution was The DBA Impact Fund, established through the National Christian Foundation in 2025. With a donor-advised fund, once money goes in, it can’t come back out. Those dollars are committed to charitable purposes forever.

This constraint is exactly the point. For firm owners who want to build charitable giving into their operations, a donor-advised fund provides accountability that willpower alone can’t.

The practical benefits extend beyond commitment. Funds can be invested and earn returns while accumulating for larger initiatives. The account works like a checking account when distributing money to approved charities. And because it generates standalone statements, the Dillons can share their giving transparently with their team.

Creating the fund was simple. “It literally took five minutes. I went to NCF’s website to create the fund, connected a bank account, and started transferring money,” Marcus notes. Five minutes to solve a problem that had lingered for years.

The Power of Simple Math

With the fund established, the leadership team, which includes Marcus and Rachel, and their directors, Amy McCarty, MBA, and Lezlie Reeves, CPA, decided how much to give.

They came up with a simple formula: 1% of every dollar invoiced, deposited the first week of each month based on the previous month’s revenue. The formula doesn’t consider collections, net income, or profit after expenses. Just invoice revenue.

“There’s direct accountability and no creative accounting or math involved,” Rachel emphasizes. “There’s no ‘it depends.’ Or I have to wait until I run the calculations.”

Anyone can look at the monthly invoice total, calculate 1%, and know exactly what to deposit. No waiting to close books or opportunity for excuses when margins feel tight.

They chose revenue over a fixed dollar amount for a specific reason. “We tied it to revenue because we believe in growth,” Marcus explains. As the firm grows, so does the giving. The charitable impact scales automatically with business success.

“We started with 1% because it’s easy,” Marcus admitted. They can always give more during strong periods, but the baseline stays constant and predictable.

When they created the fund in mid-2025, they made an initial deposit to “true up” all the invoices from earlier in the year. By 2026, they had a solid foundation ready to deploy.

Making Water Flow: The Team Experience

The Dillons wanted their team to experience generosity firsthand.

For their signature initiative, they selected Living Water International, an organization that drills water wells across Latin America and Africa. Both Marcus and Rachel have participated in Living Water trips. They know people on the board and have seen how it operates.

“We know it is a well-run organization,” Marcus explains. “If we were going to choose any one large charity to use this first season of the DBA Impact Fund, we wanted to go with a safe bet.”

The project spans two years. In 2026, The Impact Fund will purchase a well location in Latin America. In 2027, around 20 people, including team members, spouses, clients, and Collective member firms, will travel to install the well.

The Impact Fund covers all costs, removing financial barriers. “The purchase of the well is not voluntary,” Rachel explains. “That’s happening for the whole team. Going on the trip will be voluntary.”

Marcus calls Living Water trips “entry-level” mission experiences. They have structured itineraries with backup plans, safe accommodations, good food, and often a fun activity on the final day. Her first trip included ziplining on the way to the airport.

Birthday Wishes That Matter

While the well project creates a collective experience, the DBA Impact Birthday Gifts program gives individual team members a voice in the firm’s giving.

On each employee’s birthday, they direct the Impact Fund to donate $1,000 to any approved charity of their choice. The program costs employees nothing and adds to their existing birthday recognition.

“It’s significant enough that it does make an impact,” Marcus explains. “If we were only to do $100, they may not feel that it was as much of an impact.”

The program also helps with recruiting. When future team members ask how the firm celebrates birthdays, the answer now includes something more meaningful than cake in the breakroom.

Your Turn to Measure What Matters

The DBA Impact Fund is unusual in that it approaches charitable giving with the same discipline that firm owners bring to client work.

The framework has three parts:

  1. A donor-advised fund that creates real accountability
  2. A simple 1% revenue calculation that eliminates debate
  3. Team involvement through collective projects and individual choice

“As accountants, dollars are an easy way to measure things,” Marcus observes. “And if you want to put dollars to what you care about, this is one small way to do it.”

The Dillons are transparent about their experiment. “We’re entering into the second calendar year of the funds being there, so it’s still an early experiment,” Marcus acknowledges. “If it fails, we won’t hold back from speaking to the failures.”

For other firm owners considering something similar, you don’t need a perfect plan. You need a mechanism that creates accountability and a calculation simple enough to execute consistently.

What would 1% of your firm’s revenue look like directed toward charitable purposes? How might involving your team—not just as contributors, but as participants—change your firm’s relationship with generosity?

For the full conversation, including more of Marcus’s mission trip stories and the team’s approach to capturing impact, listen to the complete episode.


Rachel and Marcus Dillon, CPA, own a Texas-based, remote client accounting and advisory services firm, Dillon Business Advisors, with a team of 15 professionals. Their latest organization, Collective by DBA, supports and guides accounting firm owners and leaders with firm resources, education, and operational strategy through community, groups, and one-on-one advisory.

Finders, Minders, and Grinders: Unlocking Your Accounting Firm’s Potential

Earmark Team · January 27, 2025 ·

Every accounting professional knows the dilemma: you’re expected to handle complex client relationships, ensure top-notch technical work, and juggle operational tasks—all at once. This all-in-one approach often leads to burnout, stunted growth, and high turnover.

Enter the “Finders, Minders, and Grinders” framework, a well-known model in professional services. 

During a recent webinar, Mark Ferris of Panalitix explained how aligning each person’s natural personality with the right role can transform your practice. Instead of forcing everyone to “do it all,” you identify and empower:

  • Finders (relationship builders who generate new business),
  • Minders (managers who oversee processes and teams),
  • Grinders (technical experts who dive into the detailed work).

By putting people where they naturally excel, you reduce inefficiency, nurture talent, and build a more resilient firm. Below, we’ll explore how to apply this framework to create an environment where team members thrive, clients receive the best service possible, and your business can scale sustainably.


Why Matching Personalities and Roles Matters

When people consistently act against their natural inclinations, they burn out quickly. “If we act contrary to our natural inclination—our personality—it takes quite a lot of effort,” Mark Ferris explains. “That is tiring, and it’s not something we can keep up forever.”

Many traditional accounting practices mistakenly assume everyone can (and should) wear multiple hats equally well—reviewing hundreds of returns, leading team meetings, chasing new clients, and more. While some staffers can manage briefly, over time, misalignment in roles leads to errors, missed deadlines, and unhappy team members.

Skills vs. Personality: It’s crucial to separate learned skills (e.g., mastering new accounting software) from the deeper personality traits (e.g., being comfortable with negotiation or thriving in a structured environment). People can gain new technical skills, but asking a naturally reserved, detail-oriented accountant to spend most of their time selling may not succeed in the long run.


The Three Roles: A Balanced Trio

Successfully running an accounting firm means tapping into three core roles, each with distinct personality traits that maximize productivity and satisfaction.

  1. Grinders
  • Focus on technical tasks like preparing returns, bookkeeping, complex compliance, or advisory projects.
  • Excel with structure and detailed rules, working methodically to ensure accuracy and timeliness.
  • Often patient, diligent, and prefer minimal distractions when completing high-stakes work.
  1. Minders
  • Oversee operations, manage workflow, and coach the team.
  • Share some qualities with Grinders—organized and detail-oriented—but also display strong people-management skills, diplomacy, and warmth.
  • Handle scheduling, capacity planning, and progress checks, ensuring that deadlines, quality standards, and budgets are met.
  1. Finders
  • Excel at building relationships—both with current clients (for retention and upselling) and potential clients (for growth).
  • Socially confident, comfortable with change, and willing to engage in negotiations or tackle conflict head-on.
  • Key drivers of new business, strategic partnerships, and revenue expansion.

When these three roles blend smoothly, an accounting practice functions like a well-oiled machine: technical work is done right and on time, the team runs efficiently, and new business opportunities consistently flow in.


Putting the Framework into Practice: A Real-World Example

Mark Ferris illustrates how to structure an accounting firm around these roles, ensuring each group can handle about $1 million in annual fees before you replicate the model.

  1. Production Team (Grinders)
  • Bookkeepers, accountants, or tax specialists focus on client work.
  • Supported by a Production Manager (Minder), who handles capacity planning, scheduling, and quality control.
  • A Senior Client Manager (Finder) focuses on nurturing client relationships, resolving issues, and spotting upsell opportunities.
  1. Clear Role Distinctions
  • Administrative staff (e.g., office manager, client service coordinator) handles day-to-day tasks like data collection, engagement letters, or invoicing.
  • Each Production Team is shielded from distractions, so Grinders can do technical work, Minders can improve processes, and Finders can build strong client relationships.
  1. Career Path Alignment
  • Team members see exactly how they could progress: a skilled Grinder with strong interpersonal skills might train to become a Finder; a Grinder who loves organizing and leading might transition into a Minder role.
  • Owners can also step into the role that suits them best—whether that’s business development (Finder) or operational leadership (Minder)—and delegate the rest.

With this structure, hitting $1 million in fees signals the formation of a second production group with its own Finder, Minder, and Grinders. This model avoids an unwieldy top-heavy partnership structure and instead grows in self-sufficient, scalable “pods.” As Mark notes, clearly showing these pathways and roles is critical for recruitment and retention—two huge pain points for many firms.


Taking a Business-Minded Approach

A crucial takeaway is to run your practice like a business:

  • Track Productivity: Understand how much of your Grinders’ time is billable, and ensure Minders have enough oversight bandwidth. Finders may have less billable work but drive overall firm revenue and strategic direction.
  • Measure Results: Regularly review profitability at the production-team level. Look for ways to optimize workflow, rebalance roles, or adjust pricing.
  • Plan for Growth: Once a team reaches capacity, replicate the structure. No need to weigh down the firm with too many partners at the top.

Self-Reflection for Leaders and Owners

Even if you’ve been “doing it all” for decades, it pays to pause and consider which responsibilities bring you the most satisfaction. You might discover you prefer Finder tasks—nurturing client relationships—while leaving day-to-day management to a dedicated Minder. Or maybe you truly enjoy the technical depth of the work (Grinder) but feel forced into too many sales meetings.

Realigning your own role can be transformational: you get to focus on what you do best, and you build a leadership team that covers every dimension of the business.


Additional Resources to Guide Your Transformation

  • Panalitix LearningHub: Mark Ferris’s organization offers a wide range of tools, templates, and short courses to help you implement the Finders, Minders, Grinders structure. You’ll find interview questions to hire the right personality type, training modules on capacity planning, and resources on workflow optimization.
  • Coaching & Mentoring: For firms wanting deeper guidance, Panalitix provides group coaching, one-on-one sessions, and specialized projects.
  • Free Webinar Replays: You can watch recordings (like the one linked above) for more detailed discussions of productivity tracking, org-chart design, and incentivizing your team.

The Path to a More Resilient Firm

Adopting the “Finders, Minders, and Grinders” model is about more than a neat organizational chart—it’s a mindset shift toward placing people where their talents shine. The result? More engaged employees, a better client experience, and an accounting practice that can grow without sacrificing service quality.

Whether you’re a solo practitioner looking to hire your first employee or a mid-sized firm aiming to double revenue, the framework helps you avoid the burnout trap and keeps your team energized. In an industry where talent is scarce and client expectations keep rising, this approach could be your edge.

Ready to dive deeper? Watch Mark Ferris’s full webinar replay to gain practical tips on structuring your teams, setting productivity targets, and charting clear career paths. Embrace this powerful framework, and set your accounting firm on a path to enduring success.

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