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Selling Your Accounting Firm: Misconceptions, Valuations, and Market Realities

Earmark Team · April 15, 2025 ·

The accounting profession is experiencing a wave of mergers and acquisitions right now, which is forcing firm owners to make tough decisions about their futures. 

In the latest episode of the “Who’s Really the BOSS” podcast, Doug Lewis, the Managing Director at Visionary Group, offered insider insights into accounting firm transactions, drawing from his extensive experience in the field.

Record-Breaking M&A Activity

In 2024, accounting firm transactions set new records, and it looks like 2025 might double those numbers. As Lewis explained:

“2024 was industry-wide across the accounting profession absolutely wild. The pure number volume of transactions that were happening…a lot of people don’t realize how many half-million to $5 million transactions take place almost weekly at this point.”

While big acquisitions by major firms and private equity groups grab headlines, most transactions involve smaller practices that often go unnoticed. This surge in activity is driven by two key factors:

  1. Demographic Reality: The average baby boomer is now in their late 60s, and this generation still owns most accounting practices. Many are discovering that their internal succession plans have either failed or didn’t exist in the first place.
  1. Growth Strategy Shift: Larger accounting firms have increasingly turned to acquisitions as their primary growth strategy. Once firms reach certain revenue levels, relying purely on organic growth simply isn’t enough.

“Once a firm reaches a certain revenue size, it’s extremely difficult to move the growth needle if you’re just focusing on organic growth,” Lewis noted. “The numbers can get staggering on how much new business you have to bring in.”

This creates what Lewis calls a “perfect storm” in the marketplace: Aging owners needing exit strategies are facing off against growth-hungry acquirers who see mergers and acquisitions as their best route to expansion.

Who’s Buying Accounting Firms?

The landscape of potential buyers for accounting firms has changed a lot in recent years. Lewis pointed out three main types of buyers:

  1. Independent Accounting Firms: These firms continue to acquire practices, often opting for equity swaps rather than cash transactions. In many cases, these deals are structured as “mergers,” where the selling partner rolls into the compensation program of the acquiring firm.
  1. Outside Investors: This group includes private equity firms, outsourcing companies, technology firms, and wealth managers who are increasingly getting involved in the accounting space.
  1. Hybrid Firms: These are firms that have already taken on partial or majority private equity investment and are becoming more active in making acquisitions, typically using different transaction structures.

Despite these categories, Lewis emphasizes, “I’ve been a part of hundreds of these things over the years, and I have yet to see two transactions that were ever structured in the exact same format.”

How Firm Valuations Are Changing

It seems like the marketplace is really shifting from revenue-based valuations to EBITDA-based approaches, which align more closely with how other industries operate.

“The overwhelming majority of acquirers are shifting from the multiple of gross revenue down to the multiple of EBITDA, which makes sense because that’s how the majority of other businesses trade,” Lewis explained.

Even with this change, gross revenue multiples still serve as a useful reference point. Lewis noted, “Usually the multiple of gross revenue is always going to hover around that one time mark. Some are significantly higher if it’s a niche profitable practice and some are significantly lower.”

A key consideration in this process is how EBITDA is calculated—especially when it comes to owner compensation. Lewis states, “When we look at EBITDA, the true profitability on a firm, we look at it before any single owner in that company takes home a dime. That’s the starting point.”

This can often lead to tension during negotiations since sellers typically view their compensation as separate from the firm’s profitability, whereas buyers see owner compensation as a cost that needs to be factored in.

Another concept that Lewis brings up is what he calls the “scrape”—essentially the return on investment that buyers require. As Marcus puts it: “If the scrape on a transaction’s 10%, 20%, you have to evaluate this business purchase up against anything else in the market, including just going and sitting that cash in an interest-bearing account.”

Building Value in Your Accounting Firm

If you’re looking to sell your firm or transition ownership, there are some proven strategies that can really boost its value. Lewis identified four key areas to focus on:

1. Develop Your Talent

One of the biggest draws for potential buyers is the talent within your firm. While having younger partners can be a real advantage, Lewis stressed that having strong management at all levels is crucial:

“Young partnership talent is phenomenal to have. But if you have strong managers, that next level director manager level people inside your firm, that’s going to significantly help valuation.”

2. Optimize Your Client Portfolio

Many accounting firms struggle with revenue concentration that goes beyond the classic 80/20 rule:

“It’s not uncommon for us to see more of like a 90/10, 95/5 rule inside accounting firms,” Lewis pointed out.

This means that only a handful of client relationships are driving most of the firm’s value. Lewis shared an eye-opening example: when he asked a seller about their top ten clients, they could only name about five or six and realized they didn’t really know what those clients were trying to accomplish.

Rachel highlighted her own experience: “We were spending a lot of time with very low revenue clients, like multiple touch points on these that spent the least amount with our firm. And it didn’t make any sense.”

3. Review Fee Structures

One of the most effective strategies for increasing your firm’s value is to conduct thorough pricing reviews:

“I’ve yet to really see a firm that has priced themselves out of any market, which is shocking,” Lewis noted.

Despite this insight, many firms hold on to outdated pricing structures that undervalue their services. Lewis recommends that firms “aggressively review your fee structures” and set minimum fee thresholds to get rid of unprofitable client relationships.

4. Highlight Advisory Opportunities

While it may not be realistic for everyone to build strong advisory practices—especially those nearing a transition—Lewis suggests a different route:

“If a firm is a little late in the game to really jump start an advisory department, what they should do is be able to clearly state and identify the advisory revenue opportunities that exist inside their base to a potential buyer.”

Clearly communicating these untapped potential opportunities to potential buyers can significantly boost your firm’s perceived value.

Common Misconceptions When Selling

For firms working on a sale or merger, Lewis says there are two big misconceptions that tend to derail transitions:

  1. Unrealistic valuation expectations often stem from anecdotal information about what other firms received. “When you hear, ‘oh, this firm got a multiple of this’ or ‘private equity wants this in a firm’—yeah, they do, but they want one in a firm that’s 20 times your size,” Lewis explained.
  1. Underestimating transition timelines is another common pitfall. “There are a lot of aging owners out there right now who think that when I’m ready to hang it up, I can just list the thing, sell it, and walk away,” Lewis noted. “Those types of transactions where there is not a relatively extended transition period post-deal—those are becoming less and less commonplace in the market.”

Every Firm Will Face Transition

Lewis’s view is simple: transition is inevitable for every accounting practice.

“Every single firm transacts now. There’s really only three transactions out there. Number one is you’re going to either sell or merge the thing. Number two is you’re going to pull off the internal succession. And number three is you’re going to close your doors.”

This reality completely changes how we should think about firm value. Building value isn’t just something you do when you’re getting ready to sell – these core business principles improve outcomes no matter which path you take.

As Rachel put it: “We need to be doing these things as well if we’re hoping one day that one of our current team members or a future team member is going to want to buy or continue the legacy of our current firms. We need to make them attractive to the people who are working in them as well.”

In today’s red-hot market for accounting firm deals, the winners will be those firms that consistently build value through disciplined business practices instead of waiting until they’re about to transition.

Want to hear more from Doug Lewis? Listen to the episode, and don’t forget to subscribe to “Who’s Really the BOSS” for more insights on building a valuable accounting firm.


Rachel and Marcus Dillon, CPA, own a Texas-based, remote client accounting and advisory services firm, Dillon Business Advisors, with a team of 15 professionals. Their latest organization, Collective by DBA, supports and guides accounting firm owners and leaders with firm resources, education, and operational strategy through community, groups, and one-on-one advisory.

From Burnout to Blueprint: How One CPA Built a $200K Practice Working Just 15 Hours a Week

Blake Oliver · April 15, 2025 ·

When Erica Goode, CPA, became a mother, she found herself juggling late-night work sessions and hectic commutes. It took a toll on her well-being. “I was going to prove to everybody that working moms can do it all,” she recalls, “and I did it all. But it felt awful.”

Fast-forward a few years, and Erica now runs an accounting practice making over $200,000 yearly—on less than 15 hours of work per week. How did she do it? Through intentional constraints, deep specialization, and refusing to let burnout define her career.

Erica’s story, which she shared on the Earmark Podcast, offers a roadmap for accounting professionals who want to build financially rewarding practices without sacrificing quality of life.

Escape from Corporate Burnout

Erica’s career began at KPMG, where she moved up the ranks to senior auditor. She was then recruited to Walgreens in Deerfield, Illinois, where a demanding promotion collided with early motherhood. 

Even with on-site childcare, the constant scramble to manage deadlines and family obligations was a struggle. “I was always dragging my kids behind me to make a meeting, to get back home to make dinner, only to hop back online until 10:00. It was just this grind I didn’t want,” she says.

Feeling trapped, Erica took a demotion to escape the grueling schedule. Ultimately, she decided to leave Walgreens entirely and planned to become a stay-at-home mom. She never imagined running an accounting firm. When her boss suggested it after she gave notice, she remembers thinking, “That is the stupidest idea I’ve ever heard.” 

An Accidental First Client

Erica never planned to start her firm. It started when she offered to help the owner of her daughter’s Taekwondo studio with QuickBooks. “I had never seen QuickBooks because I’d always worked with huge systems like SAP or Oracle,” she says. But Erica learned quickly, and soon, a steady stream of referrals turned her “accidental” freelance gig into a bona fide practice.

Growth was slow by design. Balancing parenting with minimal childcare hours, Erica allowed her client base to expand only as her children’s school schedules opened up. “I literally was only growing as fast as preschool grew,” she jokes. This deliberate approach allowed her to refine processes at each stage instead of piling on hours.

Designing a 15-Hour Workweek

Erica’s top priority was to avoid the relentless schedule that had led to burnout. She set a strict 15-hour limit, working Monday, Tuesday, and Thursday from 9 a.m. to 3 p.m., with a mandatory one-hour lunch away from the computer. “That adds up to 18 hours, but I don’t count the lunch break,” she explains. “So I’m really working 15 hours or less.”

While this schedule might seem impossible, Erica credits well-documented standard operating procedures and intentional use of technology for optimizing efficiency. She also hired a non-US-based contractor as a senior bookkeeper. Together, they ensure bookkeeping tasks stay on track without Erica needing to handle every detail. “I want to be the reviewer and the exception-finder,” she says. “That’s where the real client value lies.”

Tech Stack: QuickBooks Online and Fathom

A big part of Erica’s efficiency stems from QuickBooks Online paired with Fathom. QuickBooks automates the bulk of data entry, while Fathom handles real-time reporting and forecasting. “Once I close the books in QuickBooks, Fathom syncs automatically and spits out a customized monthly report for each client,” she says.

She personalizes these reports for each of her 10 clients, highlighting the KPIs and trends most relevant to consultants. But the real game-changer is the forecasting feature. During monthly meetings, she and the client jump into Fathom to update forecasts on hiring plans, upcoming expenses, and potential new revenue. “Business owners love seeing a clear picture of how decisions today will affect their cash flow in six months,” Erica says.

Specialization: Consultants and Agencies Only

At the core of her approach is strict specialization. Erica focuses exclusively on consultants and small B2B agencies—no construction companies, no retail inventory. This uniformity keeps her processes consistent, allowing her to offer clear service tiers and simple pricing. She maintains three tiers:

  1. Bookkeeping ($500–$600/month)
  2. Mini CFO ($1,400/month)
  3. Fractional CFO (up to $5,000/month)

“There’s a huge gap for solopreneurs or small consultancies that need more than just bookkeeping but aren’t ready to pay $3,000 a month for a CFO,” she says. The middle tier solves that issue. Because she only accepts businesses operating within a well-defined niche, the bulk of her bookkeeping and forecasting tasks can be systematized.

The Power of Monthly CFO Meetings

Although she provides “done-for-you” bookkeeping, Erica finds the most significant client value comes from monthly CFO calls. “We’ll spend maybe 20% of the time reviewing the monthly report. Then the rest is what’s on the client’s mind—like, ‘I’m hiring two people. Will I run out of cash by October?’” she explains. Together, they plug those assumptions into Fathom so clients can see real-time outcomes.

“They get clarity on big decisions, whether it’s paying themselves consistently, timing a new hire, or maximizing retirement contributions,” she notes. And it’s precisely this hands-on advisory that justifies her subscription model. Even when clients weigh downgrading services, they quickly realize the CFO session is what they value most.

Why She Doesn’t Do Tax Prep

One key departure from many CPA firms: Erica does not handle income tax filings. Instead, she collaborates with clients’ existing tax preparers or refers them to an outside specialist. “I come in as the translator,” she says, acting as the liaison between client and preparer. By avoiding tax busywork, she preserves her bandwidth for strategic discussions and the recurring monthly engagements that truly move the needle for her clients.

Growing Slowly—on Purpose

Today, Erica’s firm earns around $200,000 in annual revenue, with a net of about $180,000. It took around five or six years to reach this point, largely because she refused to exceed her self-imposed 15-hour weekly limit or expand beyond her one contractor. “I know the formula to scale bigger,” she says, “but I also know that I enjoy my life more without adding complexities.”

A telling story: She once tried removing herself from capacity constraints and realized she risked falling back into the same burnout patterns she had fled. “I’m quick to fire if the client isn’t a good fit, and I stick to my niche,” she emphasizes. “I’m not looking to become a million-dollar firm with multiple CPAs. That’s just not the lifestyle I want.”

Rethinking Practice Success

For Erica, success means earning a healthy income without sacrificing time with her kids or her passions—like hiking in the vast national forests of Idaho. She’s proof that a smaller, highly specialized practice can be profitable and deeply rewarding. “I used to be afraid to say out loud that I only work 15 hours,” she confesses. “But now I see it inspires other CPAs who don’t want the 40- to 60-hour grind.”

Her advice is simple: start small, niche down, price for value, and automate relentlessly. If you’re willing to challenge traditional accounting firm norms, you can build a practice that prioritizes both client results and your well-being.

Learn More & Earn Free CPE

Erica shares more insights and tips on her podcast, Consultants and Money, where she offers free advice on everything from planning cash reserves to consistently paying oneself. 

Check out her interview on the Earmark Podcast to hear the full story of how she structured her 15-hour week. 

You can also earn CPE for listening! Register for the free CPE course on the Earmark app.

How to Use AI to Analyze Data and Draft Financial Reports in Minutes

Blake Oliver · April 10, 2025 ·

Imagine being able to turn 4 hours of tedious financial analysis into just a few short minutes, all while uncovering valuable insights you never knew were possible. For those in accounting and finance who often find themselves overwhelmed by spreadsheets and manual reports, this isn’t just a pipe dream—it’s becoming a reality today.

On a recent episode of my Earmark Podcast, I had a great conversation with Nicolas Boucher, who focuses on how artificial intelligence can be used in accounting and finance. We discussed how AI is no longer just a topic of theories and ideas; instead, it’s becoming a valuable tool that is changing the way people in finance do their jobs every day.

The Growing Adoption of AI in Accounting

The accounting field is undergoing a big change with the use of AI. Nicolas notes that in the past, only about 20% of accountants used this technology, but now that number has grown to around 50%. This increasing adoption indicates that more accountants are starting to embrace AI in their work.

“Every three to six months there is a new phase of adoption,” Nicolas explained to me. “Two years ago, almost nobody was using it… then six months after, you had 20-30% of people starting to use it for emails, but then the technologists started using it for financial analysis.”

This adoption happens in waves, with each new phase bringing more sophisticated applications. While early adopters began with simple tasks like drafting emails, many are now creating custom AI agents and analyzing complex financial data.

Practical Examples of AI in Financial Analysis

Cohort Analysis for SaaS Businesses

Nicolas demonstrated how a SaaS business cohort analysis—typically used to track customer retention rates over time—can be transformed from a 3-4 hour task into a minutes-long process.

By uploading a simple dataset with dates, customer IDs, products, and invoice amounts to ChatGPT with a brief prompt to “do a cohort analysis visually,” he produced a sophisticated heatmap visualization showing retention rates across different customer cohorts.

“If you never did it [manually], you will probably need one day because you will have so much trial and error,” Nicolas noted, highlighting the dramatic time savings.

Salary Distribution Analysis Using Box Plots

Perhaps even more valuable than time savings is AI’s ability to suggest visualization techniques that many finance professionals may never have considered. Nicolas shared a powerful example of ChatGPT suggesting using box plots for salary distribution analysis—a visualization method he hadn’t applied despite 15 years in finance.

“The first time I saw the output of the analysis of salaries… I was like, wow. This is actually the best way to show a distribution of salary. After 15 years of finance, I never used that,” Nicolas recalled.

The box plot clearly displayed salary ranges across departments, showing minimum, maximum, and outlier values in a way that averages alone could never reveal. This discovery was so impactful that Nicolas thought, “This is going to change all our lives.”

Automated Financial Reporting

Nicolas also demonstrated a tool called Concourse.io that connects directly with QuickBooks Online and NetSuite to automatically generate comprehensive financial reports.

The tool automatically generates a complete report with executive summaries, revenue analysis, cost analysis, and customizable sections—all with both narrative commentary and visualizations.

Overcoming Implementation Challenges

While AI’s potential for finance is clear, many accounting professionals have hesitated to adopt these tools due to four key concerns:

  1. Data confidentiality: Uploading sensitive financial information to third-party AI platforms
  2. Auditability: Verifying AI calculations and tracing how results were generated
  3. Processing limitations: Most AI tools cannot handle large financial datasets
  4. Scalability: The inefficiency of repeatedly prompting AI for the same analysis

Solutions for Data Security and Auditability

Nicolas demonstrated an ingenious workaround that addresses these concerns. After using ChatGPT to generate a visualization, he asks it to provide the underlying Python code that created the chart. He then copies this code to Google Colab, a free browser-based tool from Google that allows users to run Python code.

“Now it solves the confidentiality of data because you are not in ChatGPT, you are inside your Google environment,” Nicolas explained. “And for auditability, here I can see the source… It’s not random. It’s not like a black box. You can see all of it.”

For professionals who aren’t comfortable with code, Nicolas showed how to implement AI-suggested techniques directly in Excel. For example, after discovering box plots, he asked ChatGPT to provide step-by-step instructions for creating these visualizations in Excel using the “Box and Whiskers” chart option.

Ensuring Proper Data Protection

When selecting AI tools, Nicolas emphasized the importance of proper data security:

“Make sure your team is using it without fear of data security. These tools use the best standards in terms of data security. If you sign a contract with them, you can read the data security protocol and make sure you opt out for data training, which is normally standard.”

For those using ChatGPT, he recommends the Teams account, which has data protection built in, rather than the Pro account, which requires explicit opt-out of data training.

The Evolving Role of Finance Professionals

As artificial intelligence changes how we handle financial analysis, the work of finance professionals is also changing. Instead of taking away jobs, these new tools help professionals focus on more important tasks that add greater value.

“Instead of spending a week with five people building a report, it’s just going to be 30 minutes of work. Then you can reinvest that time analyzing which vendors are good or bad, and working with procurement to make some savings,” Nicolas explained.

This shift addresses a long-standing aspiration in finance. “We talk a lot about business partnering and adding value. But when people are behind their Excel files, they cannot do a lot of this,” Nicolas pointed out. AI tools free finance professionals from the technical burden of report creation, allowing them to focus on strategic interpretation.

The evolution comes at an opportune time for the profession, which faces staffing challenges. “You have less people coming into accounting jobs. You have many people retiring. The turnover is really high,” Nicolas noted. 

Organizations that adopt AI tools not only improve efficiency but also enhance their appeal to potential employees by offering more meaningful work.

Getting Started with AI in Finance

When selecting AI tools, Nicolas advised focusing on integration with existing systems:

“If you are already embedded in Microsoft—you use Outlook, SharePoint, Power BI, Azure—it makes sense to go with Copilot,” he explained. Similarly, organizations using Google’s ecosystem should consider Gemini. For smaller organizations without specific ecosystem requirements, ChatGPT provides a flexible solution.

For those looking to develop AI skills, Nicolas recommends following experts on platforms like LinkedIn and YouTube. “It’s crazy to see how much people can learn and implement in just two hours of training,” he says.

He also created a community called the AI Finance Club, where finance professionals can stay current on AI developments. “Every week we provide the most important content in the form of guides, masterclasses, or video courses where experts teach the best ways to use AI for finance.”

From Spreadsheet Specialists to Strategic Advisors

This isn’t just about getting new tools; it’s about a complete shift in how financial experts provide value to their companies.

These technologies are not just about saving time; they actually improve the quality of analysis while keeping data safe and accurate. Incorporating AI doesn’t mean losing control or risking the quality of data.

The professionals who will do well in this new environment won’t necessarily be the ones who are great at coding or become technology experts. Instead, success will come to those who know how to use these tools wisely—making good decisions while letting AI take care of routine tasks in financial analysis.

This change opens up a real opportunity to fulfill the promise of being strategic partners in business, a goal finance professionals have talked about for years. When they are free from making basic reports, finance experts can focus on analyzing insights and providing the valuable guidance that truly drives business success.


Did you find this article helpful? Listen to my full conversation with Nicolas Boucher on the Earmark Podcast for more practical examples and step-by-step guidance on using AI for financial analysis. Plus, you can earn free CPE for listening to the episode or watching the video with the Earmark app.

The Implementation Gap: Why Even Legitimate Tax Strategies Fail During Audits

Earmark Team · April 10, 2025 ·

What’s the biggest mistake tax professionals make? Great ideas that never get implemented. That’s according to Jasmine DiLucci, a tax attorney, CPA, and enrolled agent who has built an impressive following of nearly 500,000 YouTube subscribers by debunking viral tax myths on social media.

I sat down with Jasmine for a conversation on the Earmark Podcast. We kicked things off by discussing the issue of false information about taxes that spreads on social media. Jasmine also highlighted an even deeper concern: even legitimate tax strategies can face serious issues if implemented incorrectly.

Why Social Media Fuels Tax Misinformation

Jasmine says one reason so many “loopholes” and sketchy strategies go viral is that true tax expertise rarely gets posted online. Skilled professionals are busy running firms, while less experienced creators spread half-truths. This leads to flawed tips on topics like clothing deductions or marking up the inside of a shirt with a tiny business logo, all to claim a tax write-off.

The clothing deduction test is a great example. The test has existed for decades, complete with court rulings stating clothes are only deductible if they’re unsuitable for personal wear. But many influencers ignore this, telling people to slap a hidden logo on their regular clothes. As Jasmine points out, these strategies often fail in an audit. Taxpayers who rely on them risk penalties and extra scrutiny.

Implementation Over Theory: The Real Reason Plans Fail

For Jasmine, the greatest pitfall is the implementation gap—the space between hearing a tax idea, reporting it correctly on a return and documenting what was done. 

She highlights the short-term rental loophole as a perfect example. While the idea is legal, most filers never produce the logs, election statements, or rental agreements proving they qualify.

“If it’s not on the return that way,” Jasmine says, “then what did we just do? Nothing.”

Clients often pay thousands for big-picture “plans” but fail to handle bookkeeping or gather the right records. By the time they’re under audit, there’s no backup for the deduction. Those clients face costly disputes with the IRS, sometimes losing deductions they could have secured with basic documentation.

The Shift in Responsibility: Why Clients End Up Holding the Bag

Misinformation creates tension between clients and professionals. Many taxpayers see social media videos telling them they can write off anything. Then, when their tax expert says “no,” it causes conflict. Some preparers cave and let questionable deductions slide. Others keep warning clients but never clearly explain the “why.”

During an IRS audit, that defense of “my tax preparer said I could” means little. The IRS holds taxpayers responsible for their returns. Jasmine notes that low-level auditors sometimes miss legal details, so a wrong deduction might slip by. But if a client’s case goes to appeals or tax court, illusions fall apart without real support.

Bridging the Gap with an Integrated Service Model

Jasmine’s firm avoids the implementation gap by offering an integrated approach: tax planning, accounting, and preparation, all under one roof. She insists on year-round contact, keeping detailed records, and ensuring clients follow the steps for valid deductions. Her team also handles IRS resolutions, so she knows firsthand where taxpayers slip up.

Working with a single provider can prevent the “blame game.” Instead of paying one person for theory, another for the return, and a third for bookkeeping, Jasmine’s clients get everything in one place. This structure helps them stay organized, meet documentation rules, and rely on correct returns from the start.

Scaling Through Delegation and the Right Tools

While her integrated model works, Jasmine admits it wasn’t easy to build. She did almost everything herself early on—sales calls, tax returns, and marketing. Eventually, she found experts who could handle each function at a high level.

She also credits technology for streamlining processes:

  • Canopy for practice management
  • CCH for tax software
  • Calendly for scheduling
  • Slack for team communication
  • Superhuman for email management

For tax research, she recommends the Bradford Tax Institute because it clearly cites legal authority. She warns that AI chatbots sometimes invent court cases, so relying on them can be risky.

Join Jasmine’s Free Community

Jasmine welcomes taxpayers and fellow professionals to her free tax community at actualtaxlaw.com. There, she shares detailed answers about IRS notices, audits, and new tax updates. Users can post questions or upload documents for possible video reviews.

Earn Free CPE for Listening to the Episode

Tax ideas don’t save you money if you don’t implement them correctly. Closing the gap between theory and execution can shield taxpayers from costly audits and give professionals a clear advantage. Whether logging short-term rental days or documenting a true business expense, proper follow-through matters more than any buzzworthy trick.

If you’d like to hear the full interview and gain more insights on best practices, listen to the full episode of the Earmark Podcast. You can also earn free NASBA-approved CPE by registering for the course on the Earmark app and taking a quick quiz to verify your learning.

Mastering Intuit Account Management: Essential Security for QuickBooks Professionals

Earmark Team · April 8, 2025 ·

Imagine waking up one day and discovering that you can’t access any of your QuickBooks clients’ data. That’s exactly what happened to one bookkeeper who found themselves locked out of their QuickBooks Online account, with no quick fix in sight. Suddenly, they were left in a lurch and unable to help their clients—a true nightmare scenario!

In a recent episode of The Unofficial QuickBooks Accountants Podcast, hosts Alicia Katz Pollock and Dan DeLong dove into the important but often overlooked topic of Intuit account management. This article breaks down the key takeaways from their discussion, equipping you with tips on how to:

  • secure your QuickBooks account, 
  • set up reliable backup access methods, and 
  • manage client relationships effectively using Intuit’s management portals.

Exploring accounts.intuit.com: Your Personal Command Center

Many accounting professionals use QuickBooks every day, but not everyone takes the time to explore the powerful management tools that are often overlooked. One of these gems is accounts.intuit.com, which acts like your personal command center within the Intuit ecosystem.

When you navigate to accounts.intuit.com (using the same credentials you use for QuickBooks Online), you’ll find a comprehensive dashboard that organizes your entire Intuit footprint. It’s a centralized hub where you can manage everything from security settings to document access.

The Sign-in and Security section represents your first line of defense against unauthorized access. Here, you can:

  • Update your user ID
  • Change your email address
  • Modify your password
  • Enable two-step verification (critical for security)
  • Set up authenticator apps
  • Use biometric security (fingerprints, facial recognition)
  • Monitor account activity across all devices

As Dan emphasized in the podcast, “Turn on your 2-Factor Authentication. Do it. Especially for accountants and ProAdvisors in the accounting community, your login is potentially connected to a lot of sensitive information—social security numbers, credit card information, EINs, a lot of personally identifiable information is there.”

The Activity Log displays every login attempt and includes details about the device, location, browser, and timestamp used, making it easy to spot any unauthorized access. 

The Business Profile section shows a complete history of every QuickBooks client you’ve ever worked with. 

For those concerned about privacy, the Data and Privacy section allows you to download your personal data, delete information if desired, and correct any errors in your profile.

The Products and Billing section displays all QuickBooks packages and services you subscribe to—including Online, Payments, Payroll, and more. What makes this view powerful is that it consolidates information from across multiple QuickBooks Online Accountant (QBOA) logins.

The Documents section provides access to attachments across all your client files. Rather than logging into individual client accounts to retrieve documents, you can access, download, and add new files directly through this centralized hub.

Leveraging camps.intuit.com for Product-Based Management

While accounts.intuit.com organizes your Intuit ecosystem from a user perspective, camps.intuit.com (Customer Account Management Portal System) provides a different view—one organized by product rather than by user profile. This portal serves as the external-facing view of Intuit’s customer relationship management system.

When you log into camps.intuit.com, you’ll see tabs organizing your Intuit ecosystem by product type: QuickBooks Desktop, QuickBooks Online for Accountants, QuickBooks Online, QuickBooks Payments, and Intuit Online Payroll. This organization makes CAMPS valuable when you need information about specific services rather than specific clients.

For QuickBooks Desktop users, CAMPS reveals all versions you’ve used over time, including those purchased for clients. “I see all of the different QuickBooks desktop accounts that I’ve had,” Alicia notes during her exploration of the portal.

Creating a Backup Access Method: Your Emergency Entry Point

Understanding these portals is important, but equally crucial is ensuring you always have access to your clients’ data. During the podcast, Alicia shared a concerning story about a bookkeeper who completely lost access to QuickBooks Online.

“I was on a call with Roundtable Labs, and Alexis Sadler was telling us a story about how one of her bookkeepers lost complete access to their QBO. They would go to log in to QBO, and it was just flat out not working. And they were completely locked out. My blood ran cold because it was like, well, shoot, if I get locked out, I literally can’t do my job.”

The solution? Create a backup access method that functions as your emergency entrance when the front door is locked. Alicia recommends: “Go add yourself as a different email address to your teams inside QBO. So when you’re in your QuickBooks Online for Accountants and you look on the left-hand side, it says team. Add yourself as a team member, give yourself full access to your books.”

This simple step ensures that even if your primary login becomes locked, you still have a way to access your clients’ data and continue providing services without interruption.

Understanding the Primary Admin Role: Who Should Control the Account?

Equally important is understanding the Primary Admin role—the person with ultimate control over a QuickBooks account. When creating a new QuickBooks file for a client, should you designate yourself or your client as the Primary Admin?

Alicia takes a clear position: “Your primary admin is the person who is responsible for the account… some bookkeeping firms will say, well, I’m the one who’s doing all the work, I’m the one paying for the subscription. Therefore I am the primary admin. But really, Intuit’s platform is that the primary admin should be the business owner, even if they’re not the main user.”

Alicia continues, “You’re the person who’s creating the data, but you don’t own the file. They own the file.”

Dan explains the technical reality: “The Intuit definition of who the primary admin is, is, in reality, the first person to touch that service.” This means whoever initially set up the QuickBooks account automatically becomes the Primary Admin unless changed.

There are limited exceptions to this best practice. Alicia notes: “I do have one exception to my rule about the business owner being the primary admin. And that’s if they’re working with QuickBooks Commerce, because QuickBooks Commerce integrations can only be set up by the primary admin.”

When client relationships end, the question of Primary Admin status becomes especially sensitive. Some accounting professionals resist transferring Primary Admin status, believing they “own” the file they’ve built. Alicia says, “Don’t be that person. That’s petty. You’re burning bridges. It’s the client’s data. They paid for it. They didn’t just pay for the service. They paid for the results. And the results are the data.”

Dan reinforces this point: “Intuit will side on the business owners side… provided they provide the legal documents that are necessary. So it is a losing battle when it comes to that.”

Only the Primary Admin can transfer this status to another user. If the original Primary Admin is unavailable, Intuit has a legal process requiring proof of business ownership—but this takes time (typically 7-10 business days) and requires documentation.

Master Your Intuit Ecosystem Today

Navigating Intuit’s account management options goes beyond the QuickBooks interface, offering essential tools for security and data management that many accounting professionals overlook. By visiting accounts.intuit.com and camps.intuit.com, you can manage your entire Intuit footprint and implement important security measures to safeguard your clients’ data.

Take some time to log into accounts.intuit.com and camps.intuit.com. Set up two-factor authentication, create backup access, and make sure each client’s Primary Admin status aligns with your relationship. These simple steps can help you avoid stress and business disruptions down the line.

For a deeper dive into these topics and more QuickBooks insights, listen to the full episode of The Unofficial QuickBooks Accountants Podcast.


Alicia Katz Pollock’s Royalwise OWLS (On-Demand Web-based Learning Solutions) is the industry’s premier portal for top-notch QuickBooks Online training with CPE for accounting firms, bookkeepers, and small business owners. Visit Royalwise OWLS, where learning QBO is a HOOT!

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